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Have a question about our products, your order, or a download issue? We're here to help.
Within 24 hours
Remote — serving SMEs globally
I didn't receive my download link.
Check your spam/junk folder first. If it's not there, email info@tektova.com with your order reference and we'll resend it within a few hours.
My download link has expired.
Download links are valid for 48 hours and can be used up to 3 times. If yours has expired, contact info@tektova.com with your order reference and we'll issue a new link.
Can I get a refund?
Yes — we offer a 30-day money-back guarantee. If you're not satisfied, email info@tektova.com with your order reference and we'll process a full refund.
Do you offer custom or enterprise licensing?
Yes. If you need a site licence, custom branding, or a tailored toolkit for your organisation, email info@tektova.com with your requirements.
What formats are the toolkits delivered in?
Each toolkit is delivered as a ZIP file containing a PDF guide and editable DOCX templates. The ZIP is AES-256 encrypted and linked to your order.