Privacy Policy

Tektova ("we", "us", "our") operates the website at tektova.com. We provide cybersecurity and IT infrastructure toolkits for small and medium enterprises. For privacy enquiries, contact us at info@tektova.com.

We collect the following personal information when you make a purchase:

• Email address — used to send your order confirmation and download links. • Name — provided by your payment provider after payment, used to personalise your order email. • IP address — collected for security, fraud prevention, and download link protection. • Payment transaction reference — we receive a transaction reference from our payment provider. We do not store your card details or full payment account information.

We do not collect any information beyond what is necessary to fulfil your order.

We use your information solely to:

• Process and fulfil your order (deliver download links via email). • Prevent fraud and abuse. • Respond to support enquiries. • Comply with legal obligations.

We do not use your information for marketing, profiling, or advertising. We do not sell, rent, or share your personal data with third parties except as described in Section 4.

We work with carefully selected third-party service providers to operate our service. These providers process your data only as necessary to deliver our services and are contractually bound to protect your information.

The categories of providers we use include:

• Payment processing — your payment is handled by a PCI-DSS compliant payment provider. We receive only a transaction reference and your name/email. • Cloud infrastructure — our website and data are hosted on secure, industry-standard cloud infrastructure. • Email delivery — your order confirmation email is delivered via a trusted transactional email provider. • Database services — your order data is stored in an encrypted, access-controlled database.

We do not disclose the specific names of our technology providers as part of our security-by-design approach. All providers are bound by data processing agreements and applicable data protection law.

We retain your order data (email address, order reference, and download tokens) for 12 months from the date of purchase to support download re-issuance and refund requests. After 12 months, order records are deleted.

Download links expire after 48 hours and are automatically invalidated after 3 uses.

We take the security of your personal data seriously. Our security measures include:

• All product files are encrypted before storage using industry-standard encryption. • Download links are cryptographically unique per order and time-limited. • Our website enforces HTTPS and strict security headers on all pages. • We do not store payment card details. • Access to customer data is restricted to authorised personnel only.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you. • Request correction of inaccurate data. • Request deletion of your data. • Object to or restrict processing of your data. • Data portability.

To exercise any of these rights, email info@tektova.com with your request. We will respond within 30 days.

We do not use tracking cookies or advertising cookies. We use your browser's local storage solely to maintain your shopping cart between page visits. This data is stored on your device only and is not transmitted to our servers until you proceed to checkout.

No third-party analytics, advertising, or tracking scripts are loaded on our website.

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact info@tektova.com and we will delete it promptly.

Your data may be processed in countries outside your own. Where this occurs, we ensure appropriate safeguards are in place in accordance with applicable data protection law, including standard contractual clauses where required.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our services after changes constitutes acceptance of the updated policy.

For any privacy-related questions or requests, contact us at info@tektova.com.